Return & Exchange Policy

Return and Exchange Policy

Thank you for shopping at LDS Temple Pictures. If you are not entirely satisfied with your purchase, please contact us and we would be happy to work with you to exchange your item. Our products can be returned or exchanged within 30 days of receiving your order.

Exchanges

If you would like to exchange your item, contact us within 30 days of receiving your order. And please note that due to the custom nature of our products, and because each piece is custom printed when your order is placed, all exchanges will be subject to a 15% processing fee plus new shipping charges for the exchange. Shipping is non-refundable.

Returns/Refunds

Due to the custom nature of our products (each piece is custom-printed when your order is placed), all requests for refunds will be processed minus a 15% return fee. Shipping is non-refundable.

Refunds will be made to the same method of payment that was originally used for the purchase. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Shipping charges

You will be responsible for paying your own shipping costs for returning your item. These shipping costs are non-refundable.

Before you ship your product back to us, please make sure that:

The product was purchased in the last 30 days
The product is in its original packaging
The product is in the same condition in which you received it
Receipt or proof of purchase must be included

Damaged items

If your order arrived damaged or defective, please notify us immediately for assistance and follow the instructions below so that we can get you a replacement as soon as possible:

Take a digital photo of the damaged item; include a photo of the box if it was also damaged.
Attach your digital photos to an email and send them to: info@ldstemple.pics. Be sure to include the full name on the order, order number, item name, and a brief description of the damage.
You will receive an email within 1-2 business days to follow up with you.

If the damage or quality issue is not apparent in the photo, we may request that you provide additional information or return the item by mail before the return can be processed.

Damaged Framed Photos

The same process as above applied to framed photos as well.

All damaged framed photos must be reported within 7 days of delivery. In the case of a gift going to someone else, we allow 30 days. However, we highly recommend opening it when it arrives and letting us know immediately if the photo has incurred damage during shipping. Even if you are giving it to someone else, open it and check it! We cannot stress this enough. Once the 30 days have passed, we cannot fix it without charging for the repair and shipping. Please inspect your photo upon arrival!

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

What If I need to change my order?

Address Changes

Please contact us as soon as possible with your new shipping address. If the order has not shipped out, we can update the shipping address. If your order is in the final stages of production we may not be able to update the shipping address.

Order Changes

If you need to change the size, image, or product type for your order, please contact us as soon as possible. If your order is not already in production, we would be happy to make the change for no additional fee.

Order cancellation

All of our items are custom printed on demand and we get started shortly after your order is placed. If we have not yet begun production on your order, we’d be happy to cancel it for you. However, if production has already started, you will incur a 15% processing fee.